13. Contact Point
Please contact your insurance agency or a local sales office for questions and inquiries, etc., regarding the details of your insurance policy or an insured event.
Please contact the contact point below for questions, inquiries, and complaints, etc. regarding the handling of personal information.
If you are a resident of the European Economic Area, you can also file a complaint allegation on handling of personal data to the supervising body of the European Economic Area member.
If you do not wish to receive any information on our new products or services by direct mail, telephone, or in other ways, please contact our contact point as set forth below. Please note, however, that the cancellation does not apply to communications enclosed with maturity notices and material printed on the extra space on documents.
Sompo Japan Nipponkoa Insurance Inc.
26-1, Nishi-Shinjuku 1-chome, Shinjuku-ku, Tokyo, Japan 160-8338
Telephone: 0120-238-381 (Customer Center)
Operating hours: Monday to Friday from 9:00 to 20:00; Saturdays, Sundays, national holidays from 9:00 to 17:00 (Closed from Dec. 31 to Jan. 3)
We are a member of the General Insurance Association of Japan, which is an authorized
Private Information Handling Entity. The association handles complaints and consultations
regarding the handling of personal information by member companies.
The General Insurance Association of Japan, Non-life Insurance ADR Center Tokyo (Consultation of Non-life Insurance and Support Center Tokyo for Alternative Resolution of Non-life Insurance Dispute)
2-105, 7F Waterasu Annex, Kanda Awajicho, Chiyoda-Ku, Tokyo 101-0063
(open from 9:00 to 17:00 excluding Saturdays, Sundays, holidays and during the year-end and