1. Sompo Japan Nipponkoa
  2. Privacy Policy

Privacy Policy

Basic Principles

As a member of the Sompo Holdings Group, Sompo Japan Nipponkoa Insurance Inc. recognizes that it has a crucial social responsibility to properly handle personal information in line with the Sompo Holdings Group Privacy Policy. Accordingly, we handle personal information in compliance with the Act on the Protection of Personal Information, the Act on the Use of Numbers to Identify a Specific Individual in the Administrative Procedure, and other relevant laws and ordinances, as well as the Personal Information Protection Guidelines in the financial sector, the Guidelines for Proper Handling of Specific Personal Information, along with the Personal Information Protection Guidelines of Non-Life Insurance Companies, issued by the General Insurance Association of Japan, among other guidelines. We strive to protect the personal information of our customers.

  1. We will collect the personal information of customers only to the extent necessary for our business in a lawful and fair manner. Furthermore, we will notify customers of, or announce, the purpose of use of their personal information, and use their personal information only for those purposes, unless required to do so under laws or ordinances.
  2. We will not provide the personal data of customers (excluding Individual Numbers and Specific Personal Information) to any third parties without the consent of the customer, unless it is required under laws or ordinances. Individual Numbers and Specific Personal Information will not be provided to third parties unless this data is required under laws or ordinances.
  3. We may share the personal data of customers (excluding Individual Numbers and Specific Personal Information) within the Sompo Holdings Group mainly for the purpose of the Group’s management and to inform customers about and provide them with products and services.
  4. We will take proper information security measures while striving to prevent leaks, loss or damage of the personal data of customers. We will also ensure the necessary and appropriate oversight of the contractors to whom we may entrust the personal data of customers.
  5. We will rigorously train and instruct employees in order to ensure the proper handling of the personal data of customers. We will also continuously review our management systems for protecting personal information and strive to improve those systems.
  6. We will immediately respond to any complaints or consultations regarding the handling of personal information. We will also respond properly to requests from customers for disclosure or revision, etc. of the personal data we retain based on the Act on the Protection of Personal Information.
  • *For details on the purpose of use of personal information and other matters, please refer to the section on “Handling of Personal Information.”
  • *For information on the handling of Individual Numbers and Specific Personal Information, please refer to the section on “Handling of Specific Personal Information.”
  • *For information on disclosure and other procedures, please refer to the section on “Procedures for Requests for Disclosure, etc.”

Contact point

Sompo Japan Nipponkoa Insurance Inc.
26-1, Nishi-Shinjuku 1-chome, Shinjuku-ku, Tokyo, Japan 160-8338
Telephone: 0120-238-381 (Customer Center)
Operating hours: Monday to Friday from 9:00 to 20:00; Saturdays, Sundays, national holidays from 9:00 to 17:00 (closed from Dec. 31 to Jan. 3)
URL: http://www.sjnk.co.jp/