1. Sompo Japan Nipponkoa
  2. About Us
  3. Group Management Philosophy

Group Management Philosophy

Group Management Philosophy

We will at all times carefully consider the interests of our customers when making decisions that shape our business. We will strive to contribute to the security, health, and wellbeing of our customers and society as a whole by providing insurance and related services of the highest quality possible.

Group Action Guidelines

To provide the highest possible quality of service to our customers we will:

  1. treat each and every customer with sincerity, and act in the knowledge that our every action as an individual shapes our entire reputation as a company;
  2. act with initiative, set ourselves the highest goals, and always learn from our actions;
  3. strive to be both prompt and clear in our dealings and activities; and,
  4. act with the utmost integrity.

Group Vision

Our goal is to always be the best customer service provider both at home and abroad.

Group Basic Management Policies

  1. Pursuit of Service Quality
    We will constantly aim for the highest possible quality in all our business processes in order to become the best service provider for our customers.
  2. Enhancement of Corporate Value through Sustained Growth
    We will endeavor to realize our Group Vision by strategically investing business resources in growth areas to enhance our earnings and corporate value.
  3. Pursuit of Business Efficiency
    We will maximize our strengths through group-wide collaboration in all areas in order to promote efficiency in our operations and stability in our operational base.
  4. Highly Transparent Governance Systems
    In acknowledgement of our social responsibility and obligations as an insurance and financial services business, we will base our operations on highly transparent governance, effective risk management, and compliance systems.
  5. Fulfillment of Our Social Responsibilities
    We use our corporate strengths to address social issues concerning the environment, health and medical care and, by engaging in constructive dialogue, strive to fulfill our social responsibilities and contribute to the realization of a social sustainability.
  6. Creation of a Vibrant Workplace
    We will strive to create a dynamic and open organizational environment wherein we as individuals and together as a corporate group may thrive and grow together.